TURKS AND CAICOS IS OPEN!
Please contact us directly to book your charter, we look forward to welcoming you back to our beautiful by nature islands!
TURKS AND CAICOS IS OPEN!
Please contact us directly to book your charter, we look forward to welcoming you back to our beautiful by nature islands!
For answers to frequently asked questions on travel requirements and TCI Assured, please visit the Turks and Caicos Tourism website HERE.
Panoply takes the health and safety of our guests and our team very seriously. With the spread of Coronavirus COVID-19, we must remain vigilant in mitigating the outbreak. In order to maintain operations in a safe manner, we have developed this COVID-19 Exposure Prevention, Preparedness, and Response Plan to be implemented throughout Panoply and all of our working locations including our office, the marina, our boutique and on board our vessels.
This plan is based on current information from the CDC and the OSHA and in accordance with regulations and recommendations by the Turks and Caicos Islands Government, and is subject to change as new information becomes available. Panoply may also amend this plan based on operational needs. The date of change will be updated and all previous versions documented.
Update July 20: Our facilities and procedures passed inspection by TCIG for TCI Assured!
Please see below an informal summary of our policies and procedures. Keep scrolling to see our more detailed plan. We are sharing with you our responsibilities as well as yours in order to provide full transparency for front-facing and behind the scenes operations. If you have ANY questions at all, please do not hesitate to reach out.
You can trust in us to provide a safe and clean environment so you can do what you’re supposed to while on vacation – sit back, relax and enjoy your time on the water! Our check in process has changed in response to COVID-19 for the safety of you and our crew.
We are making every effort for our charters to operate as ‘normally’ as possible, while also taking every precaution to best protect the health of you and our crew. We appreciate your assistance as we all navigate these unprecedented times together. We encourage you to continue reading for our full plan of updated policies and procedures. We are of course always available to answer any questions or concerns.
All managers and supervisors are required to be familiar with this Plan and be prepared to answer any questions from employees and guests. Managers and supervisors will ensure all measures laid out in this plan are performed as stated.
We are asking every one of our employees and guests to help with our prevention efforts. In order to minimize the spread of COVID-19 at the marina and on board our vessels, we all must play our part. As set forth below, Panoply has instituted various housekeeping, social distancing, and other best practices to be strictly adhered to while at work at the marina or on board our vessels. All employees and guests must follow these policies. In addition, employees are expected to report to their managers or supervisors if they are experiencing or if guests display signs or symptoms of COVID-19, as described below. If you have a specific question about this Plan or COVID-19, please ask your manager or supervisor. If they cannot answer the question, please contact us at 649 432-3566 or captain@panoply.tc.
OSHA and the CDC have provided the following control and preventative guidance, regardless of exposure risk:
In addition, employees and guests must familiarize themselves with the symptoms of COVID-19:
If you have a high temperature or develop a fever and symptoms of respiratory illness, such as a cough or shortness of breath, STAY HOME and call your healthcare provider right away. Likewise, if you come into close contact with someone showing these symptoms call your healthcare provider right away. If you are visiting the islands, please advise your accommodations management staff or contact us and we will be happy to provide healthcare options.
Additionally, if you are within 14 days of the day when the first member of your household showed symptoms of Coronavirus (Covid-19) you should stay home and follow the guidance of your healthcare authorities.
Anyone who has been identified as extremely vulnerable to COVID-19 by their health authority should stay home and follow the guidance given on self-isolation by these authorities.
Anyone living with a person who is at increased risk of severe illness, or an extremely vulnerable person who is shielding from Coronavirus (Covid-19), should stringently follow the guidance on social distancing and minimize any contact outside the home.
If an employee or guest develops a high temperature or a persistent cough while on board, our crew will:
Panoply will be maintaining the increased frequency and robustness of our cleaning and disinfecting practices as implemented prior to shutdown:
If an employee exhibits COVID-19 symptoms, the employee must remain at home until he or she is symptom free for 72 hours (3 full days) without the use of fever-reducing or other symptom-altering medicines (e.g., cough suppressants). Panoply will similarly require an employee that reports to work with symptoms to return home until they are symptom free for 72 hours (3 full days). To the extent practical, employees are required to obtain a doctor’s note clearing them to return to work.
An employee that tests positive for COVID-19 will be directed to self-quarantine away from work. Employees that test positive and are symptom free may return to work when at least seven (7) days have passed since the date of his or her first positive test, and have not had a subsequent illness. Employees that test positive and are directed to care for themselves at home may return to work when: (1) at least 72 hours (3 full days) have passed since recovery; (Recovery is defined as (i) resolution of fever without the use of fever-reducing medications; and (ii) improvement in respiratory symptoms (e.g. cough, shortness of breath), and (2) at least seven (7) days have passed since symptoms first appeared. Employees that test positive and have been hospitalized may return to work when directed to do so by their medical care provider. Panoply will require an employee to provide documentation clearing their return to work.
Employees that have come into close contact with a confirmed-positive COVID-19 individual (co-worker or otherwise), will be directed to self-quarantine for 14 days from the last date of close contact with the carrier. Close contact is defined as six (6) feet or less for a prolonged period of time.
If Panoply learns that an employee has tested positive, Panoply will conduct an investigation into co-workers that may have had close contact with the confirmed-positive employee in the prior 14 days and direct those individuals that have had close contact with the confirmed-positive employee to self-quarantine for 14 days from the last date of close contact with the carrier. If an employee learns that he or she has come into close contact with a confirmed-positive individual outside of the workplace, he/she must alert a manager or supervisor of the close contact and also self-quarantine for 14 days from the last date of close contact with the carrier.
Panoply will maintain manifests of all charter guests and crew for a minimum of 21 days in order to aid in contact tracing should a guest or employee become positive for COVID-19. Should a guest become COVID-19 positive within 14 days of contact with Panoply staff, they are required to notify Panoply. We strongly urge that guests also advise any other service providers they have been in contact with.
Except for circumstances in which Panoply is legally required to report occurrences of communicable disease, the confidentiality of all medical conditions will be maintained in accordance with applicable law and to the extent practical under the circumstances. When it is required, the number of persons who will be informed of an employee or guests’ condition will be kept at the minimum needed not only to comply with legally-required reporting, but also to assure proper care of the employee/guest and to detect situations where the potential for transmission may increase. Panoply reserves the right to inform other employees and guests that a crew member or guest (without disclosing the person’s name) has been diagnosed with COVID-19 if the other employees/guests might have been exposed to the disease, so the employees/guests may take measures to protect their own health.
All guests will be screened at the time of booking a charter and prior to arriving at the dock. If any of the guests in the party answers ‘yes’ to any of the following questions, he/she will not be permitted on board our vessels:
Should guests answer yes to any of the above questions prior to boarding the vessel at the time of the scheduled charter, Panoply staff reserve the right to cancel the charter without refund. Guests are required by the government of Turks and Caicos to answer health questions in relation to COVID-19 truthfully.
Guests should be advised of the following policy and procedure adjustments in light of COVID-19:
Given the fast-developing nature of the COVID-19 pandemic, Panoply will modify this plan as needed. If you have any questions concerning this Plan, please contact us at 649-432-3566 or captain@panoply.tc.
The Turks and Caicos Government has a website dedicated to the national COVID-19 response. You will find answers to many questions regarding travel, government mandated precautions and many general queries there.